Managers, Supervisors, Team Leaders, Officers and Executives of Contact Centers/Customer Services and people who would like to learn more and join the Contact Center/Customer Service industry. Prior knowledge of Customer Support Center is an advantage but not essential.
Certified Customer Service Professional (CCSP)
Certified Customer Service Professional (CCSP)
Certification Overview
Customer service is regarded as one of the best industries for professionals and executives. Jobs for customer service professionals are predicted to increase across industries, making it a good career choice for anyone who wants to have ample growth opportunities. Candidates with customer service certification can also find employment in various roles in an organization like administrative and support services.
The Certified Customer Service Professional Certification will equip the participants with effective customer handling techniques and Best Practices.
This Certification facilitates participants’ systematic measurement of required skills and mindset so that proper development plans can be established accordingly.
Every company or corporates require customer care professionals whether it is small or large organization, so there is a good demand from skilled professionals.
Customer service certification comprises of helping your customer-facing employees learn and practice the skills they need to provide great customer service. These skills include sharpening communication skills so employees can communicate effectively with customers, and helping them learn how to anticipate and analyze different kinds of interactions with customers so they know how to handle them effectively.
Courseware Duration: 12 to 15 Hours
Exam Code: CCSP-001
Exam Information
The exam comprises of 50 Multiple Choice Questions out of which the candidate needs to score 70% (35 out of 50 correct) to pass the exam.
The total duration of the exam is 1 hour (60 Minutes).
- The exam is conducted in AI-proctored mode and can be taken anytime, anywhere within an eight-month validity period.
- Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.
- The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
- Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.
The CCSP™ Certificate is valid for life.
The CCSP™ is a Trademark of ITQMA.
Note: The CCSP™ Certification has no pre-requisites.
Course Outline
Module Information
- Introduction to Customer Service
- Providing Excellent Customer Service
- Customer Service in the Hospitality Industry
- Customer Service in the Retail Industry
- Customer Service in the Public Sector