Certified Resolve and Transition Lead - CRTL™

Certified Resolve and Transition Lead - CRTL™

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Overview

Human life is a relentless sequence of choices and resolutions, beginning with the internal debate of whether to leave the comfort of sleep or hit the snooze button. By the time the average professional begins their commute, they may have already navigated dozens of minor conclusions. Yet, despite this constant practice, many people experience significant anxiety when faced with the act of deciding. Whether it is the simple hesitation over a lunch menu or the deep mental strain of a high-stakes corporate pivot, the pressure can be paralyzing. Often, we encounter solutions that seem obvious in hindsight, yet the secret to discovering them isn't just raw creativity—it lies in a systematic ability to identify, investigate, and synthesize various options into a functional result. The Certified Resolve and Transition Lead - CRTL™® program is designed to provide this exact process, stripping away the stress of uncertainty and making complex problem-solving intuitive.

The concept of change is often a polarizing force in the workplace; for those driven by growth and the evolution of the status quo, it is a source of excitement and fresh opportunity. However, not all transitions are met with enthusiasm, and many can trigger deep-seated resistance, frustration, or even anger among staff. To make these shifts more acceptable, leaders must take deliberate, concrete actions to address human hesitation. By enlisting internal advocates, drafting transparent roadmaps, and actively mitigating environmental stressors, you can transform a disruptive event into a manageable progression. These strategic steps are the difference between a failed initiative and a successful, lasting organizational transformation.

Our comprehensive E-Course is specifically developed to provide you with the tools to navigate these transitions personally while simultaneously supporting your colleagues through the process. You will learn the psychological underpinnings of why people fear change and the technical frameworks used to keep projects on track when the landscape shifts. By mastering both the emotional and operational sides of management, you become a stabilizing force for your team, ensuring that productivity remains high even during periods of significant upheaval.

Currently, the global market is seeing an unprecedented surge in demand for qualified professionals who can bridge the gap between problem resolution and change leadership. Organizations are actively seeking individuals who possess the specialized skills necessary to stabilize complex environments and guide teams toward new objectives. This certification exam is open to any professional who has developed the relevant expertise in managing organizational hurdles and transitions, providing a verified credential to meet this growing industry need.

The Certified Resolve and Transition Lead - CRTL™ is a foundational credential awarded by ITQMA to professionals who have demonstrated core competency in project frameworks

E-Course Duration: 10 to 15 Hours

Exam Code: CRTL™-001

Exam Information

The exam comprises of 40 Multiple Choice Questions out of which the candidate needs to score 70% (28 correct out of 40) to pass the exam.

The total duration of the exam is 1 hour (60 minutes).

  • The exam is conducted in AI-proctored mode and can be taken anytime, anywhere within an eight-month validity period.
  • Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.

  • The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
  • Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.

The Certified Resolve and Transition Lead - CRTL™® Certificate is valid for life.

CRTL™® is a Registered Trademark of ITQMA.

Note: The Certified Resolve and Transition Lead - CRTL™® Certification has no pre-requisites (Completion of an E-Course is not mandatory from ITQMA), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module 1 – Problem Management

  • Problem-solving definitions
  • Making decisions
  • Problem solving model and toolkit
  • Getting into It
  • SWOT Analysis
  • Making good group decisions
  • Analyzing and selecting solutions
  • Planning and organizing
  • Hands-on case studies and exercises

Module 2 – Change Management

  • What is change?
  • The change cycle
  • The human reaction to change
  • The pace of change
  • The four room apartment
  • Dealing with resistance
  • Adapting to change
  • Strategies for dealing with anger
  • Managing stress

Module 3 – Secrets of Change Management

  • What is change?
  • The Bridges change model
  • The Conner change model
  • The Janssen change model
  • Six reactions to change
  • Identifying the need for change
  • Identifying the cost and benefit
  • Setting the vision and goal
  • Responding to change
  • Creating and implementing a strategy
  • Planning for change
  • Communication skills
  • Empowering employees
  • Building resiliency
  • Acknowledging reactions
  • Dealing with emotions
  • Managing negative stress
  • Exploring your options
  • Examining the reality

Target Audience

  • Problem or Change Managers
  • Aspiring Problem or Change managers already working in education and seeking career progression
  • Aspiring Problem or Change managers working in the private sector looking for a change of career direction

Certified Resolve and Transition Lead - CRTL™ are trademarks of ITQMA (IT Quality Management Association). All rights reserved.