Certification Details

Certified Infrastructure Systems Associate - CISA-I™

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Certification Overview

ITQMA offers a globally recognized, vendor-neutral credential that sets an international benchmark for assessing expertise in fundamental data center components. Achieving the Certified Infrastructure Systems Associate designation validates a comprehensive understanding of the essential physical infrastructure required for modern data centers. To earn this title, professionals must demonstrate core proficiency across critical domains, including cooling systems, fire prevention, rack configurations, cabling, administrative management, and robust physical security.

Candidates pursuing this certification are expected to possess a solid grasp of data center design principles and strategic cabling methodologies. Obtaining the Certified Infrastructure Systems Associate credential significantly boosts operational productivity and technical competence. Certified experts gain the specialized knowledge necessary to successfully navigate and resolve the complex challenges typically encountered during the design, construction, and daily operation of a data center.

The Certified Infrastructure Systems Associate - CISA-I™ is a foundational credential awarded by ITQMA to professionals who have demonstrated core competency in project frameworks

E-Course Duration: 10 to 15 Hours

e-Competence Framework (e-CF)

The mapping of this certificate against the e-Competence Framework. To know more on e-Competence Framework (e-CF) visit, ECF


Exam Code: CISA-I™-001

Exam Information

The exam comprises of 40 Multiple Choice Questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass the exam.

The total duration of the exam is 1 hour (60 Minutes).

  • The exam is conducted in AI-proctored mode and can be taken anytime, anywhere within an eight-month validity period.
  • Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.

  • The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
  • Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.

The Certified Infrastructure Systems Associate - CISA-I™™ Certificate is valid for life.

CISA-I™™ is a trademark of ITQMA.

Note: The Certified Infrastructure Systems Associate - CISA-I™™ Certification requires a mandatory E-Course completion requirement.

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Course Outline

Module 1 – Fundamentals of Availability

  • Introduction
  • Measuring Business Value
  • Five 9’s of Availability
  • Limitations of 99.999%
  • Factors affecting Availability
  • A/C Power Conditions
  • Cooling Issues
  • Equipment Failures
  • Natural and Artificial Disasters
  • Human Errors
  • Cost of Downtime
  • Calculating Cost of Downtime

Module 2 – Examining Fire protection methods in the Data Center

  • Introduction
  • National Fire Protection Association
  • Prevention
  • System Objectives of Data Center Fire Protection System
  • Fire Triangle
  • Classes of Fire
  • Stages of Combustion
  • Fire Detection Devices
  • Smoke Detectors
  • ISTD
  • Fire Extinguishers
  • Methods of Fire Supression
  • Water Sprinkler System
  • Water Mist Suppression System

Module 3 – Fundamentals of Cabling strategies for Data Centers

  • Introduction
  • Cabling
  • Overview of Cables
  • Cabling Installation
  • Cable Layout Architectures
  • Cable Management
  • Managing Cables
  • Cable Maintenance Practices

Module 4 – Fundamentals of Cooling I

  • Introduction
  • Evolution
  • Data Center Cooling
  • Physics of Cooling
  • Heat Transfer Methods
  • Airflow in IT Spaces
  • Heat Generation
  • Gas Law
  • Evaporation
  • Compression
  • Condensation
  • Expansion
  • Evaporator

Module 5 – Fundamentals of cooling II : Humidilty in the Data Center

  • Introduction
  • Cooling Related Devices
  • Humidity and Static Electricity
  • Nature of Humidity
  • Humidity Control in Data Center
  • Relative Humidity Control
  • Dew Point Control
  • Humidification System
  • Converted Office Space
  • OSP’s
  • Short Cycling
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Target Audience

  • System integrators involved in data centre IT operations activities, serving their own data centre or as owned by their customers
  • Commercial customer who have to maintain their own data centre
  • Personnel working in commercial companies who are responsible for data centre IT operations
  • IT, facilities or Data Centre Operations professional

Certified Infrastructure Systems Associate - CISA-I™ are trademarks of ITQMA (IT Quality Management Association). All rights reserved.