Certification Details

Certified Technology Systems Lead - CTSL™

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Overview

Nowadays IT Managers have to be multi-tasking having to deal with the daunting task of understanding technical complexities at the high level. Equally important, they need to be fully aware, understand and be able to manage other key aspects such as people, corporate governance, risk, finance and many other disciplines. Unfortunately the IT industry has never really kept up with this requirement nor was there a proper way for IT Managers to equip themselves with the necessary skills and knowledge for today's complex and challenging environment.

With few exceptions, companies today rely on IT for the delivery of business-critical services – often directly to the end consumer. IT Managers are facing the constant pressure to deliver (new) hi-availability services at an ever increasing faster pace and rate of change.

Managers must understand how Information Technology plays a fundamental role in both the structure and control of the modern business. A successful manager must have an excellent grasp of the functionality, capabilities and effects of the technology that he or she must implement and manage.

The Certified Technology Systems Lead - CTSL™® will review such key areas as corporate frameworks, software, databases, information systems, communications and management of personnel in relation to technology and from the point of view of the business manager. This Certification is ideal for management professionals who wish to gain an in depth understanding of the management of Information Technology in the modern corporation. The Certification is also ideal for those who would like to learn about the central role of Information Technology in today’s workplace.

“IT Managers are not born, they are created”

The Certified Technology Systems Lead - CTSL™ is a foundational credential awarded by ITQMA to professionals who have demonstrated core competency in project frameworks

E-Course Duration: 30 to 35 Hours

e-Competence Framework (e-CF)
The mapping of this certificate against the e-Competence Framework. To know more on e-Competence Framework (e-CF) visit, ECF

Exam Information

The exam comprises of 80 Multiple Choice Questions out of which the candidate needs to score 70% (56 out of 80 correct) to pass the exam.

The total duration of the exam is 1 hour 30 minutes (90 Minutes).

  • The exam is conducted in AI-proctored mode and can be taken anytime, anywhere within an eight-month validity period.
  • Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.

  • The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
  • Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.

The Certified Technology Systems Lead - CTSL™® Certificate is valid for life

Certified Technology Systems Lead - CTSL™® is a Registered Trademark of ITQMA.

Note: The Certified Technology Systems Lead - CTSL™® Certification has no pre-requisites (Completion of an E-Course is not mandatory from ITQMA), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

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Course Outline

Module 1 - Foundation

  • Overview of Information Technology in the Workplace
  • Contributions of Information Technology to the Workplace
  • The Challenge of Change
  • Six Major Trends and Implications for Management

Module 2 – Understanding and Interpreting Information

  • What is Information?
  • Interpreting Information
  • Characteristics of Information
  • From Information to Knowledge
  • Decision Making

Module 3 - Business Frameworks and Information Technology

  • Frameworks for Information Technology
  • A Framework Based on IT
  • The Basics of Information Systems

Module 4 - Corporate IT Strategy

  • Modern Organizations
  • Organizational Flexibility
  • Strategic Issues of Information Technology

Module 5 - Management Control of Information

  • Management Control
  • Information and Control
  • Management Issues and Security Issues

Module 6 - Information Technology and Globalization

  • The Impact of Globalization on Business
  • International Business Strategies
  • Managing Information Technology Internationally
  • Transnational Virtual Firms and IT

Module 7 - Understanding Software and Database Technologies

  • Managerial Concerns
  • Programming Languages
  • The Operating System
  • Mobile Technologies

Module 8 - Database Management

  • File Elements
  • Database Management Systems (DBMSs)
  • Databases in Systems Design

Module 9 - Building Information Systems

  • The Design Task
  • A Systems Design Life Cycle
  • User-Oriented Design
  • Tructured vs Object-Oriented Design
  • Module 10 - Systems Design - The Early Stages
  • Systems Analysis
  • Survey and Feasibility Study
  • Identifying System Alternatives
  • Undertaking Systems Design
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Target Audience

This Certification is intended for individuals who have a need to understand the modern requirements and core competencies for managing IT in mission-critical environments. It delivers the fundamental knowledge, hands-on skills and managerial competencies required for the job.

  • IT Managers
  • Sales Consultants
  • Help Desk Manager and IT Marketing
  • Infrastructure Manager
  • General Manager IT
  • Assistant Director
  • Team Leader
  • Technical Storage Manager
  • Senior System Engineers
  • Systems Team Leaders

Certified Technology Systems Lead - CTSL™ are trademarks of ITQMA (IT Quality Management Association). All rights reserved.