- Both new and experienced supervisors in any field.
Certified Professional Supervisor (CPS)™ are trademarks of ITQMA (IT Quality Management Association). All rights reserved.
Certified Professional Supervisor (CPS)
Certified Professional Supervisor (CPS)™
Overview
Supervisors represent an important force in the North American economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.
In today’s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They haven’t had the opportunity to develop those critical skills of planning work, leading their group, and communicating with their employees, their colleagues, and their manager. Our E-Course will give you just that opportunity.
This Certified Professional Supervisor (CPS) is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization.
Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. The CPS Module 3 will explore many of the facets of delegation, including when to delegate and to whom to delegate. We will also go through the delegation process step by step and learn about techniques to overcome problems.
Coach, Role Model, Counselor, Supporter, Guide…do these words ring a bell? Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.
The Certified Professional Supervisor (CPS)™ is a foundational credential awarded by ITQMA to professionals who have demonstrated core competency in project frameworks
E-Course Duration: 20 to 25 Hours
Exam Information
The exam comprises of 100 Multiple Choice Questions out of which the candidate needs to score 70% (70 out of 100 correct) to pass the exam.
The total duration of the exam is 1 hour 30 minutes (90 Minutes).
- The exam is conducted in AI-proctored mode and can be taken anytime, anywhere within an eight-month validity period.
- Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.
- The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
- Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.
The Certified Professional Supervisor (CPS) Certificate is valid for life.
CPS™ is a Trademark of ITQMA.
The Certified Professional Supervisor (CPS) Certification has no pre-requisites (Completion of an E-Course is not mandatory from ITQMA), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.
Course Outline
Module 1 – Foundation
- Pre-assignment review
- Making the transition
- Responsibilities of a supervisor
- Setting goals
- Planning for success
- Listening skills
- Asking questions
- Giving feedback
- Ask for what you want
- Giving instructions
- Orders, requests, and suggestions
- Managing conflict
- Dealing with difficult employees
- Dealing with others
- The reciprocal quality of relationships
Module 2 – Supervisor Professional
- Adjusting to your role
- A supervisor’s responsibilities
- Making plans
- Setting goals
- Leadership
- The Situational Leadership model
- Problem employees
- Synergy
- Trust
- Team development
- Communication skills
- The communication process
- Motivation
- Orientation
- Training
- Providing feedback
- Delegation
- Dealing with conflict
- Discipline
Module 3 – Performance Management
- The shared management model
- Setting goals
- Phase I (Preparation)
- Phase II (Activation)
- Phase III (Ongoing and Formal Evaluation)
Module 4 – Delegation
- Why delegate? What is delegation?
- Pre-assignment review
- Picking the right person
- The delegation meeting
- Giving instructions
- Monitoring delegation
- Practicing delegation
- Giving feedback
- Becoming a good delegator
Module 5 – Coaching
- Defining coaching
- The two schools of coaches
- Five critical coaching skills
- Communications skills
- Non-verbal communication
- Johari Windows
- Learning styles and principles
- Methods of feedback
- Benefits/consequences approach
- Dealing with problem employees
- When not to coach
Module 6 – Leadership Skills for Supervisors
- Managing your time and energy
- What makes a good leader?
- Communication as a leadership tool
- The commitment curve
- Employee development models
- Dealing with conflict and difficult issues
- What successful leaders do
Module 7 – Conference and Event Management
- Event planning essentials
- Budgeting basics and managing contracts
- Using the committee approach
- Connecting with partners and sponsors
- Advertising and marketing
- Selecting the venue
- Feeding the masses and business etiquette
- Celebrating diversity
- Selecting speakers and a master of ceremonies
- Adding the finishing touches
- Event day roles
- Closing the event and gathering feedback