Certified Team Leader (CTL)

Certified Team Leader (CTL)

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Overview

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this E-Course is a practical look at current leadership practices that work.

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations. With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together.

Leaders also represent an important force in the North American economy. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization.

Our E-Course also covers Self-leadership which puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization. They are front-line workers in every possible role, middle managers, and CEOs.

Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This one-day workshop will help participants internalize the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.

The Certified Team Leader (CTL)™ is a foundational credential awarded by ITQMA to professionals who have demonstrated core competency in project frameworks

E-Course Duration: 15 to 20 Hours

Exam Information

The exam comprises of 70 Multiple Choice Questions out of which the candidate needs to score 70% (49 out of 70 correct) to pass the exam.

The total duration of the exam is 1 hour (60 Minutes).

  • The exam is conducted in AI-proctored mode and can be taken anytime, anywhere within an eight-month validity period.
  • Upon purchasing the Premium Package or an Exam Voucher Code, a voucher code with two attempts will be assigned to your login profile under the "My Vouchers" tab. You can then take the exam through the "My Exam(s)" tab in your profile. To take the exam, simply apply the voucher code.

  • The Exam Voucher included in the Premium Package or purchased separately is valid for two (2) attempts. If you are unable to pass the exam within these two attempts, you can purchase a new voucher code, which will grant you an additional two attempts.
  • Kindly Note: The voucher will not be valid for a second attempt if you pass the exam on your first attempt.

The Certified Team Leader (CTL) Certificate is valid for life.

CTL™ is a Trademark of ITQMA.

The Certified Team Leader (CTL) Certification has no pre-requisites (Completion of an E-Course is not mandatory from ITQMA), but we highly recommend doing the E-Course as maximum number of questions are drawn from the E-Course in the actual exam.

Course Outline

Module 1 – Team Building

  • Types of teams
  • The TORI model
  • The Team Player Survey
  • Organizations Today
  • The Stages of Team Development
  • Communication Skills
  • Shared Leadership
  • DeBono’s Thinking Hats
  • Managing Team Conflict
  • The Trust/Relationship Model
  • Obtaining Consensus
  • Team-Shaping Factors
  • Team Problem-Solving
  • SWOT Analysis

Module 2 – Building Better Teams

  • Defining teams
  • Establishing team norms
  • Working as a team
  • Your team player type
  • Building team trust
  • The stages of team development
  • Team building with TORI
  • Communication
  • Becoming a good team player

Module 3 – Leadership Skills

  • Managing your time and energy
  • What makes a good leader?
  • Communication as a leadership tool
  • The commitment curve
  • Employee development models
  • Dealing with conflict and difficult issues
  • What successful leaders do

Module 4 – Self-Leadership

  • What is self-leadership?
  • Knowing who you are
  • Change management
  • Knowing what you do
  • Motivation for optimists
  • Using what you know

Target Audience

  • Managers and team leaders with responsibility for establishing and maintaining an effective and well-motivated team.
  • Practicing or potential first line managers
  • Middle managers from academic and professional/support services
  • Anyone in a leadership position wishing to lead

Certified Team Leader (CTL)™ are trademarks of ITQMA (IT Quality Management Association). All rights reserved.